How to ODER: Detailed manual
You should choose Caviar on the Caviar.Global site
Press the «Add to bag» button on the product page
Complete all necessary textboxes: Your name, Country, Address, zipcode, contact information
Press «Checkout» button
YOU CAN MAKE A PREPAYMENT OR JUST PLACE YOUR ORDER
After confirmation of order details you will be available to make payment for remaining amount
You will receive an individual tracking number of your purchase by e-mail/ You can truck your order via EMS website
Before receiving Your Caviar, the manager will contact with you
When you receive your Caviar you need to pay customs tax in accordance with the requirements of your state
Enjoy your Caviar!
For non-Russian customers:
By virtue of the Agreement on Customs Union and Single Economic Area between Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, their citizens may purchase goods without taxes and fees for Russian rubles.
When processing the delivery out of Russia, we ask you to write your postal address as detailed as possible. The delivery is carried out by the mailing service used by a lot of corporations on the territory of Russia for sending packages and correspondence abroad.
The cost for the delivery depends on the total weight, order sum (the declared value) and on the country your order will be delivered to.
After paying for your order (please view “Payment” to see the payment methods), the order is completed and sent within 1-5 business days. The delivery of your order abroad may take from 1 week depending on the country your order will be delivered to. .
ATTENTION! To the USA and Canada, upon completion of work, the delivery of packages takes from 1 to 4 months. We do not respond to and do not accepts complaints about the work of the post service beyond Russian jurisdiction.
ATTENTION! We send packages as “a gift” with a minimum estimated input value to minimize your customs risks. If you are not satisfied with such form of sending, please let us know. Please keep in mind that the repeated sending due to the parcel’s return because of not passing the customs formalities on your side happens at the client’s costs.
When calculating the order cost the customs fee is not included. According to the customs rules existing in your country, when receiving parcels you have to pay a customs fee when exceeding a specific limit of the parcel’s cost. This amount in different countries is usually equal to 40-200 US dollars. You can get the detailed information in the customs department of your country.
ATTENTION! The recipient is the importer of record and must comply with all laws of the destination country. Orders shipped outside of the UK & European Union, may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance including import/customs duty must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Delivery time
Delivery dates are dependent on the customer's location. The target date for delivery in the EU countries is estimated to two weeks, in the USA - to one month, to China- to three weeks. Сlarify delivery time for your region in our Sales Department.
For Russia:
Making an order in the online boutique is quick and comfortable
You go to the page of the model you like and click the “Order” button. In the opened order form, enter the name, contact information and click the “Place an order” button. Within 2 hours or during the next working time, if you decided to make an order on a day-off, an assistant from the online boutique Caviar will get in touch with you. He processes the Order and coordinates the convenient time and place of receiving the Caviar Item by you and answers all the questions about the characteristics and conditions of getting the Item.
Since this moment you only have to wait for the receipt of your package with the order.
If any questions appeared – our managers will always be glad to answer them at: +7 (495) 668-09-22, +7(800)333-48-35
Delivery in Moscow:
The courier will carry out a free delivery on the day of the order At the convenient time and to the convenient place
The free delivery within Moscow is carried out by the own courier service of the online boutique Caviar. It happens either on the day of the order or on the next working day. The courier delivers the items to the convenient place at the time convenient for you.
If any questions appeared – our managers will always be glad to answer them at: +7 (495) 668-09-22, +7(800)333-48-35
Delivery in Russia:
The free delivery in Russia is carried out in the period of up to 5 days
If you live outside the capital, in any city of Russia, the Order will also be delivered for free, at any convenient time to any convenient place. To become an owner of a Caviar Item is not only prestigious and pleasant, but also simple. The delivery in Russia is carried out by the SPSR service. Your Order will be delivered right on time.
If any questions appeared – our managers will always be glad to answer them at: +7 (495) 668-09-22, +7(800)333-48-35
Final payment after the inspection
You made a final payment for the chosen model only after the full inspection and acquaintance.
We take care of your convenience and respect your right to choose, which is why you make a final payment only when the precious Order comes to your hands.
If any questions appeared – our managers will always be glad to answer them at: +7 (495) 668-09-22, +7(800)333-48-35
Due to the situation with COVID 19 in the world, delivery time may increase.
We do everything in our power for you to get the orders with minimum delays.